UNIWARE - bridging the gap
between business processes!
Modular
Flexible
Integrated
Customisable
Scalable
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Call Logging

Improve the customer experience and efficiently manage your field service team on an intuitive service call logging system capturing all relevant data.

Call Logging processes information from your phone system in real-time so that you always have the most up to date in your call reports.

  • Automatic priority escalation
  • Call priorities by colour coding
  • Job despatch and allocation
  • Suggested technician allocation
  • Full technician tracking
  • Inventory interfacing when parts required
  • Invoicing of service calls
  • Help desk
  • Extensive reporting
  • Meter Plan invoicing
  • Interface to Paging System
  • Interface to remote PDA field service system

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Uniware Cloud Services Information Pack